Work Experience
re:Bloom
Founder & Executive Director
- Recommend & implement technical solutions, such as websites’ to 48+ MWBE small businesses to improve digital presence
- Train 60+ volunteers to serve as technical consultants through weekly workshops and project management program
- Design new company-wide mission, vision, goals and coach executive team of 7 to achieve measurable objectives
- Introduce recruitment strategies that spurred volunteer applications by 30% each quarter
- Raise over $15,000 in grants and sponsorships from local stakeholders to fund programs and new initiatives
Pittsburgh, PA
April 2020 – Present
McMaster-Carr Supply Co.
Operations Management
- Supervise a department of 80 employees across 5 company branches on daily operational work to ensure best customer outcomes
- Monitor and promptly respond to ~30 escalations throughout the day, guiding individual contributors to proposed solutions
- Streamlined financial collections strategy across 250+ daily accounts receivable, resulting in department-wide times savings of 25%
- Illustrate quarterly work plans to break down large milestones into small, achievable weekly/monthly tasks
Los Angeles, CA
Sep 2020 – Jan 2021
PayPal, Inc.
User Experience Researcher- Directed a study that incorporated 1:1 interviews and card-sorts to determine the mental model customers have of ‘settings’
- Built an interactive panel made up of 4 small business entrepreneurs designed to engage PayPal teams with customers to create better customer-centric designs
- Assisted with hands-on workshops on best practices of how to interact, interview, and learn from customers to over 200 participants from various platform & product teams
- Award: Top 25 in PayPal’s Global Innovation Tournament among 1500 participants
San Jose, CA
May 2019 – Aug 2019
Holocaust Center of Pittsburgh
Project Manager / UX Lead
- Built front-end interface for custom, ruby-on-rails web application to track Holocaust education impact in students aged 13-18 in 20+ schools
- Conducted user testing with over 12 users in 3 specific user groups to create a tailored for each group
- Communicated weekly with non-profit leadership team to provide updates to stay on track with timeline and scope
- Translated business needs to non-profit into technical specifications to be implemented
- Reported progress to advisor via weekly sprint report addressing updates, challenges, and goals for upcoming weeks
Pittsburgh, PA
Jan 2019 – May 2019
Education
Carnegie Mellon University
B.S. in Information Systems || Minor in Business Administration || Minor in Technology & Policy
GPA: 3.71 / 4.00 – University Honors
Pittsburgh, PA
May 2020
Skills & Languages
Skills
Jira, Trello, Microsoft Office (Word, Powerpoint, Excel), Adobe (Ps, Id, Ai), inVision, Balsamiq, Figma, UXPin, Webflow, Python, Java, HTML, CSS, Javascript, jQuery, SQL, Ruby on Rails
Languages
Cantonese (Native), Mandarin (Conversational), Spanish (Intermediate)