Work Experience

re:Bloom

Founder & Executive Director

  • Inspire a staff of 6, and volunteer team of 50 to execute on programming to make web services accessible, affordable, and sustainable for women and/or minority-owned small business owners through 10 week website building program
  • Prepare and monitored an annual operating budget of $100,000 growing at 150% annually
  • Develop relationship with local foundations to receive over $35,000 in grant money for new and existing initiatives
  • Collaborate with Board of Directors of 12 to execute on strategic vision and report impact of initiatives
  • Form and maintain strategic partnerships with local economic development organizations to foster collaboration

Product Manager

  • Translate business goals into product roadmap detailing project scope, specific deliverables, and budget for 10+ projects
  • Manage multiple projects on Notion that span cross-functional teams of UX designers & web developers
  • Conduct market research, user interviews, and user flow mapping to understand and design for customer needs
  • Define key performance indicators (KPIs) within Google Analytics to track throughout the lifespan of the project in order to communicate progress and provide strategic recommendations to key stakeholders
  • Identify additional customer pain points and opportunities for new programming, resulting in 25% increase in revenue
Pittsburgh, PA

Apr 2020 – Present

CodeNinjas

Assistant Manager

  • Cooperate with school administration to ensure that school procedures are followed to ensure safety of the students
  • Oversee scheduling needs of the business to ensure that every classroom is fully staffed
  • Instruct more than 15 middle school students through lectures, discussions, group activities and demonstrations.
  • Plan lessons for grades K-8 on a variety of topics including Scratch, Scratch Jr, Python, and TinkerCAD
Wellesley, MA

Jan 2023 – Jan 2024

McMaster-Carr Supply Co.

Operations Management

  • Recommended new payment threshold after querying company database of over 200,000 financial transactions to pinpoint processing inefficiencies surrounding virtual credit card transactions
  • Created internal dashboard using custom-coded Excel VBA to identify staffing inefficiency, leading to proactive interventions and 25% department-wide time savings
  • Illustrated quarterly work plans in InDesign to break down large milestones into small weekly/monthly tasks
  • Supervised department of 80 employees across 5 branches on daily operational work to ensure best customer outcomes
Los Angeles, CA

Sep 2020 – Jan 2021

PayPal, Inc.
User Experience Researcher
  • Directed a study that incorporated 1:1 interviews and card-sorts to determine the mental model customers have of ‘settings’
  • Built an interactive panel made up of 4 small business entrepreneurs designed to engage PayPal teams with customers to create better customer-centric designs
  • Assisted with hands-on workshops on best practices of how to interact, interview, and learn from customers to over 200 participants from various platform & product teams
  • Award: Top 25 in PayPal’s Global Innovation Tournament among 1500 participants
San Jose, CA

May 2019 – Aug 2019

Holocaust Center of Pittsburgh

Project Manager / UX Lead

  • Built front-end interface for custom, ruby-on-rails web application to track Holocaust education impact in students aged 13-18 in 20+ schools
  • Conducted user testing with over 12 users in 3 specific user groups to create a tailored for each group
  • Communicated weekly with non-profit leadership team to provide updates to stay on track with timeline and scope
  • Translated business needs to non-profit into technical specifications to be implemented
  • Reported progress to advisor via weekly sprint report addressing updates, challenges, and goals for upcoming weeks
Pittsburgh, PA
Jan 2019 – May 2019

Education

Carnegie Mellon University

B.S. in Information Systems || Minor in Business Administration || Minor in Technology & Policy

GPA: 3.71 / 4.00 – University Honors

Awards: Dean’s List High Honors, Senior Leadership Award

Pittsburgh, PA

May 2020

Achievements & Awards

YWCA Equity Awards, Emerging Leader

Recognizes a young woman, age 24 or younger, whose voice and actions interrupt the status quo to make a difference in their community by serving as a leader in any way to ensure that equity stays in the forefront

Pittsburgh, PA

Nov 2021

Pittsburgh North Regional Chamber of Commerce (PNRC), Community Champion

Celebrates the people in the Pittsburgh community who have stepped up and served others during unprecedented times

Pittsburgh, PA

Aug 2020

Skills & Languages

Skills
Jira, Trello, Microsoft Office (Word, Powerpoint, Excel), Adobe (Ps, Id, Ai), inVision, Balsamiq, Figma, UXPin, Webflow, Python, Java, HTML, CSS, Javascript, jQuery, SQL, Ruby on Rails
Languages
Cantonese (Native), Mandarin (Conversational), Spanish (Intermediate)
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